Refund Policy

Akubrecah charges a convenience fee for automating KRA certificate retrieval and Change of Particulars requests on your behalf. Fees, where applicable, are displayed clearly before you confirm and pay for a service. By proceeding with payment, you acknowledge and accept the stated fee.

All fees are inclusive of applicable taxes unless otherwise stated. Fees are denominated in Kenyan Shillings (KES).

Note: KRA services themselves are available directly from the KRA portal at itax.kra.go.ke. Akubrecah's fee is solely for the convenience and automation service we provide.

You are entitled to a full refund if:

• Service failure: Our system completely failed to initiate or complete the retrieval process due to a bug or error on our end, and no certificate was delivered.
• Duplicate charge: You were charged more than once for the same service due to a payment processing error.
• Extended unavailability: The service was down for more than 48 hours after your payment and you did not receive the service.

Refunds will not be issued in the following circumstances:

• The service was successfully completed and your certificate or confirmation was delivered, even if you are dissatisfied with KRA's underlying data (e.g. wrong address on file at KRA).
• The retrieval failed due to incorrect credentials provided by you (wrong ID number, incorrect KRA PIN, wrong CAPTCHA answers).
• Failure caused by KRA system outages, maintenance, or changes to the KRA portal that are beyond our control.
• You changed your mind after the service was initiated or partially completed.
• Your account was suspended or terminated due to a violation of our Terms of Service.
• More than 14 days have passed since the transaction date.

To request a refund:

• Email us at support@akubrecah.com within 14 days of your transaction
• Use the subject line: REFUND REQUEST – [your transaction reference]
• Include: your full name, the email address on your account, transaction date, and reason for the refund request

We will acknowledge your request within 3 business days and resolve it within 10 business days. If approved, the refund will be returned to your original payment method.

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We cooperate fully with payment processors and banks in dispute resolution.

Filing a fraudulent chargeback for a legitimately completed service may result in permanent account suspension and, in serious cases, reporting to relevant authorities under the Computer Misuse and Cybercrimes Act 2018.

Nothing in this Refund Policy limits or excludes your statutory rights under the Consumer Protection Act, 2012 (Kenya). If you believe your consumer rights have been violated, you may contact the Competition Authority of Kenya (CAK) at cak.go.ke.

• Email: support@akubrecah.com
• Response time: 3 business days
• Refund window: 14 days from transaction